I put up a fuss and got the free hard drive replacement. They weren't going to give me a free replacement because the window for getting a new one had passed. That wasn't the screen problem but the hard drive was failing when I took it in. I don't know if it's possible it might make the computer unbootable or unable to stay on long enough for me to switch back to this keyboard.Īnd speaking of that, do you have a model with the recalled hard drive? Mine was. The more I think about it the more nervous I am to use the problem keyboard. Around here Apple doesn't charge for diagnosing, only for fixing if you are off warranty. I'd suggest waiting to see if the keyboard is the problem by buying one of those really inexpensive ones to use for a while before getting another nice one.Īlso, I'm considering taking the keyboard in to the genius bar. You can turn it on, but hitting the switch again just turns it on, not off as far as I can tell. I removed the batteries from my Mac keyboard to assure it was off. It's wireless but the signal is from a USB connected device and it's not Bluetooth. I'm using my old keyboard from a PC that I replaced with the IMac. So any other suggestions out there? Is it possessed by a ghost? Cursed? Just should be declared a lemon? If this doesn't work I'm told I'll be reissued with a new machine. The tech is coming back out Monday to replace the power supply and the screen. So far, these are the fixes that have been done and NOT fixed the problem: The computer is 8 months old and I have Apple Protection as well, so that's not the problem, but I see other people have experienced a similar issue and I'm up for suggestions as to what you think might be causing the problem. If it shuts down video, the audio still plays, there is just a black screen with no picture to watch. It is indiscriminate, it just does it whenever it feels like it, but not all the time.
it happens on my account, my daughter's account, the guest account. The screen turns black when you're on the Internet, playing quicktime files, using Microsoft office, so it happens across different applications. I have to push the power button to get the screen to work again. You'll be in the middle of something and whammo, black screen. It's driving me up the wall and sent my productivity through the floor. For 6 long and painful weeks, my 27" iMac (10.7.5) has intermittently turned itself to sleep mode (black screen).